South Park Slope Community Group

By Ariella Cohen
_*The Brooklyn Papers*_

If you feel like you are just blowing hot air over the
telephone, you may be right. The Brooklyn Papers
learned this week that while 311 operators
will hear out your complaints, they might not necessarily be
taking them down. In fact, whenever more than one
complaint comes in aboutthe goings-on at a
construction site, the first — and only the first — has
to be filed by an operator.

This came to light as a result of a heated exchange
between a 311 operator who refused to take a
repeat complaint from a 23rd Street resident on
Oct. 29.

Aaron Brashear, founder of Concerned Citizens
of Greenwood Heights, called 311 at 7:34 am
that day to report what he called off-hours
construction at a house on his block. Fourteen
minutes later, he called back to log a
second complaint